What should you know before choosing forklift service?

When your forklift needs repair, the process typically follows these steps:

Key Considerations When Choosing a Forklift Service Provider

When selecting a partner to service your forklift fleet, a thorough evaluation is essential. The right choice will not only ensure your equipment is well-maintained but also contribute directly to your business's efficiency and safety. Here are five crucial factors to consider:

1. Experience and Expertise

An experienced service partner brings a wealth of knowledge to the table. With over 20 years in Thailand, Jungheinrich's confidence in forklift maintenance is built on a deep understanding of warehouse equipment. An experienced partner can offer certified training and sound advice, helping you maximize the performance of both your equipment and your team.

2. Accurate and Quick Issue Inspection

Every moment a forklift is down, it costs your business money. A qualified technician provides an accurate and rapid diagnosis, which is crucial for minimizing downtime. Choosing a provider that prioritizes quick, correct issue identification ensures your equipment gets back to work as soon as possible.

3. Genuine Parts

The quality of a repair is only as good as the parts used. Genuine parts are designed for optimal performance, ensuring a perfect fit and long-term reliability. By using them, you're not only protecting your investment but also reducing the risk of future breakdowns and accidents. Jungheinrich guarantees high-quality service by using only genuine parts, protecting your equipment and your operations.

4. Fast Support and Excellent Service

In a fast-paced warehouse environment, a quick response to a breakdown is non-negotiable. A great service partner provides not just rapid repairs but also valuable maintenance advice, helping you proactively prevent future issues. This combination of speed and guidance is key to extending your forklift's lifespan.

5. Repair Warranty and After-Service Care

A quality provider stands by their work. A repair warranty gives you peace of mind, ensuring you won't face unexpected costs for the same issue. Beyond the repair, look for a partner who offers comprehensive after-service care, including follow-up and maintenance advice. This ongoing support is vital for keeping your forklift running smoothly for years to come.

Jungheinrich's Commitment to Fast and Efficient Service

When you choose Jungheinrich for forklift repair, you get high-quality service that's also fast, helping you significantly reduce costly downtime. At Jungheinrich, we understand that every minute of downtime costs you money. That's why our service is built around speed and reliability.

• Fast Problem Solving: Our global team of over 5,400 technicians is ready to provide expert advice and support as soon as you need it, so you never have to wait.
• Onsite Repair: A local engineer or technician will be dispatched to your location within a few hours to diagnose and begin repairs.
• Genuine Parts: We use a sophisticated system to ensure we source the correct genuine parts, keeping common wear-and-tear parts for standard forklifts readily available for fast repairs.
• Temporary Replacement: For urgent cases, we offer a replacement forklift to keep your operations running smoothly, ensuring you don't face a long breakdown.

One-stop service package

Jungheinrich can offer you the one-stop service package that can be adjusted and align with your needs. 

1. Full-Service Package
   • The full-service packaged covered overall maintenance until repair.
   • Hydraulic oil service and battery service
   • Config monthly payment option, accuracy cost planning
   • Customized maintenance plan that special for your forklift fleet. 
      
2. Maintenance Package
   • Preventive maintenance is crucial for ensuring the long-term reliability and safety of forklift trucks. It helps avoid costly, unexpected repairs and minimizes operational downtime
   • Minimizes unexpected breakdowns: Regular checks and maintenance can identify potential issues before they become major problems, preventing unplanned downtime and expensive emergency repairs.
   • Extends asset lifespan: Consistent preventive maintenance schedules help keep the forklift's components in good condition, significantly extending its operational life.
   • Improves safety: By addressing potential mechanical failures proactively, preventive maintenance reduces the risk of accidents caused by equipment malfunction.
   • Reduces long-term costs: Catching the root cause of problems early on prevents minor issues from escalating into major, costly failures. This proactive approach saves money on parts, labor, and lost productivity.

Customized Service Package 

Purchase Jungheinrich forklift with aftersales service package. 

Jungheinrich provides more than just forklift trucks and material handling equipment, we offer a premium after-sales service to ensure your forklifts deliver optimal performance and reliability. With over 20 years of experience in Thailand, our team of qualified technicians is always ready to provide you with the highest quality of service, minimizing breakdowns and keeping your operations running smoothly.

We also offer optional products to perfectly match your needs, including electric forklifts and JungSTARs (Jungheinrich's refurbished used trucks). We understand that every customer has unique requirements, and our team is committed to providing the best care to ensure your fleet is always ready to operate, helping you boost your overall operational performance. For more information about purchasing a Jungheinrich forklift with our after-sales package, please contact us.